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Testimonials

Our home loan and general banking with you is so pleasant and cheap

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I want to thank the directors, and particularly the great staff, for another calm and uneventful year. Our home loan and general banking with you is so pleasant and cheap. The staff go out of their way to make sure that we have the best and cheapest banking services.


—Cam

 

Gateway's staff are true assets!

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Nam Thai, one of your efficient customer service representatives is very friendly and easy to deal with. He ensures that missed phone calls are returned promptly and emails are followed up and answered. It’s been a pleasure to deal with him. What an asset to Gateway Credit Union!

—Irma

 

I would recommend Gateway to anyone

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I always tell everyone that while they may not have heard of Gateway they provide an excellent service, and should be investigated. I especially recommend Gateway to anyone looking for a mortgage loan. I have always found the staff to be courteous and helpful and dealing with the bank NOT like dealing with the 'big four' who I would never go back to. Their service is always quick and efficient. I don't know why anyone goes with any other bank really.

—Merle

 

30 year long banking relationship

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I have banked with Gateway for about 30 years and have never had any complaints and have done many business transactions with cheques and electronic transfers - fee free - and always great friendly service. I am 76 years old and new to internet banking, but progressing slowly and receive help from staff when necessary.

—Daphne

 

The banking is easy and problem free

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Thanks for making my banking easy and problem free.

—Stuart

 

Staff are always a pleasure

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Very efficient service, very competitive rates either loans or savings. Staff don't try to cross sell other products or services unnecessarily. Always have a happy person on the phone who is very aware of products.

—Helen

 

I have never had a better experience with any credit union or bank

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I just want to thank Elisabeth very much for her outstanding service. I have never had a better experience with any credit union or bank. I approached several lenders but she was the only one that was genuinely looking to help me. She explained all the things involved when buying a property and very patient and knowledgeable. I have almost saved enough money to buy my first home and so thankful that she has helped me thus far to reach my goal.

—Graham

 

Truly a joy to deal with

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Due to processing issues at NAB this morning, I was not able to make my car payment as scheduled. I spoke to one of the lovely ladies from your Customer Service team this morning who was able to move my payment date to avoid any penalties. I was beyond delighted and am so impressed with your client service. Every time I speak to you I find your staff so refreshingly polite and empathetic and competent. You truly are a joy to deal with as a banking institution!

—Ashlea

 

Super fast and efficient

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I just wanted to say thank you for your amazingly fast customer service. Yesterday I faxed a form to open a new eMax saver account and transfer some funds from another bank. To my surprise, this is already completed, less than 24 hours after my enquiry! Super fast and efficient and very much appreciated. You are also looking after my home loan pre-approval and have been super helpful and flexible and it is very much appreciated. Thanks again.

—Christina

 

Above and beyond

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I have been dealing with a staff member in relation to a car loan. I was in a position where I needed everything organised within a week so that the purchase could take place. She went well above and beyond her duties to ensure everything went smoothly for us. She clearly works hard and long hours - and yet she handles her job with great dedication, knowledge and class. Please thank her once again for her great service.

—James

 

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