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Robot hysteria

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Monday, 13 November 2017 09:00

It’s Arnold Schwarzenegger’s fault. Ever since The Terminator was released in 1984, humans have been afraid of robots taking over the planet. Hollywood continues to feed the paranoia about artificial intelligence with a diet of movies portraying robots as evil machines.

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Technology contrarian

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Monday, 06 November 2017 09:00

It’s not easy swimming against the tide of popular opinion. I’ve done that on occasions in this blog and have sometimes been criticised for my views. I’ve learned that challenging conventional wisdom makes you an easy target. But I refuse to be silenced by self-appointed experts who often turn out to be incorrect.

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Human banking

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Monday, 30 October 2017 09:00

The customer experience landscape is changing. Our digital world has made it possible for an increasing number of organisations to offer 24/7 service. The old 9-5 x 5 operating model is rapidly becoming a thing of the past. But customers are not bits and bytes and still require a human touch. This certainly holds true in banking.

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Competition everywhere

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Monday, 11 September 2017 10:00

We humans are inherently competitive beings - it’s hardwired into our DNA. Indeed, competition is one of the most basic functions of nature. Darwin called it survival of the fittest via natural selection. All living organisms fight for survival in a constant battle of wit and adaptation.

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Unelected power

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Monday, 04 September 2017 10:00

You probably haven’t noticed because it’s so subtle. But it’s real and it’s gathering pace. Over recent years there has been a faint but powerful transfer of public power from elected politicians to unelected officials. This delegation of authority to unelected technical experts and independent authorities is occurring around the globe.

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